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WE'RE HIRING!

Thank you for your interest in employment with Tolowa Dee-ni’ Nation. We employ a broad range of qualified applicants with experience for positions at our different locations. Please submit a completed application with your résumé to the Human Resources Department.

APPLY TODAY!

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Terri Camarena

Human Resource Manager
Tolowa Dee-ni’ Nation

140 Rowdy Creek Rd
Smith River, CA 95567
Phone: 707-487-9255 ext 1215
Email terri.camarena@tolowa.com
Fax: 888-468-9298

Gail Viellieux

Human Resource Manager
Lucky 7 Casino

350 N. Indian Rd.
Smith River, CA 95567
Phone: 707-487-7777 ext 2611
Email gail.viellieux@lucky7casino.com
Fax: 707-487-9317

CAREER OPPORTUNITIES AS OF APRIL 28, 2017


Position Summary

Reporting directly to the Surveillance Supervisor, the Surveillance Operator is responsible to protect the physical safety and well-being of guests, patrons, and employees of the Lucky 7 Casino; to protect the assets of the Tolowa Dee-ni’ Nation and Lucky 7 Casino against any form of theft, fraud, or misappropriation and to provide appropriate documentation of video and reports to the Tribal Gaming Agency Executive Director.  Assist in ensuring compliance with all internal controls and procedures established by Lucky 7 Casino management and approved by the Tribal Gaming Agency by closely monitoring all operations of the casino as they occur.


Responsibilities

  • Daily observance of all aspects of the casino.
  • Maintain familiarity with casino internal controls, department policies/procedures and operation of surveillance equipment.
  • Daily reporting will include logging all reportable activities in the casino as they occur and the creation of incident reports. The Surveillance Supervisor shall be notified immediately in any event, which involves a monetary loss to the casino.
  • Gain and maintain a working knowledge of the various departments within the casino. This monitoring will be performed primarily through viewing activities on the video monitors.
  • Camera views and DVR recordings will be checked periodically during the shift to ensure proper functioning and clarity.
  • Maintain cleanliness of the surveillance room and equipment.
  • Temporary or permanent duties and responsibilities may be added to, or modified as deemed necessary.


Position Summary

Responsibilities include performing, technical and administrative work in the support, repair and installation of new and existing technology. Providing excellent customer service through phone support, helpdesk support and onsite visits. Training end-users in use of equipment and software and administrative responsibilities with staff.


Responsibilities

  • Provide first level technical support via HelpDesk system.
  • Answering phones and email in a timely manner
  • Documenting the call and ensuring accurate information is captured.
  • Manage and take ownership of the resolution process for all customer related issues.
  • Follow the correct troubleshooting procedures to ensure proper and timely resolution.
  • Ensure the issue is referred to the proper resolver group.
  • Make timely follow up calls to resolver groups ensuring the issue is being addressed until the issue is resolved.
  • Make timely calls to the customer to ensure they are informed of the status and the expected resolution of the issue. Document accordingly.
  • Routinely provide an excellent level of customer service by consistently setting and exceeding customer expectations on update and resolution timeframes.
  • Identify and escalate obstacles influencing timely resolution to customer requests.
  • Maintain expected service levels in your specific group and in the center.
  • Maintain and build on proficiency with tools needed to perform your daily functions.
  • Develop expertise in the tools and products that will lead to shorter resolution times.
  • Adhere to proper escalation policies keeping severity levels accurate and management awareness.
  • Perform other assignments requested by the manager.
  • Establishes, maintains, processes and/or updates files, records, and/or other documents, as directed.
  • Maintain an organized library of TDN policies and procedures that pertain to the MIS Department.
  • Temporary or permanent duties and responsibilities may be added or modified as deemed necessary.

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